Back to the index
Since 1996
New Moon Occult Shop

Table of Contents

Discounted stuff, damaged stuff, samples, discontinued items all on sale  from New Moon Ocult Shop Our Refunds Policy

This page describes how we calculate refunds and outlines our policy on gift refunds and gift certificate refunds. Our refunds policy does not affect your statutory rights. Some notes about refunds:

  • When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund if you provide details of your email. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
  • Refunds cannot be made for services already rendered. This includes but is not limited to tarot readings, picking, cleansing, blessing which is done to each item before shipping and special shipping methods

How Refunds Are Calculated

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item back to us. We will also refund the cost of picking, cleansing, blessing and other services provided to you in connection with your purchase, where applicable.

Items returned within the seven-day cooling off period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item less any service fees and the cost of sending the item to you as follows:

  • where you are returning an item that was part of a larger order, we'll refund pro-rated charge for delivery that you incurred
  • where you are returning an entire order, we'll refund applicable basic delivery charges
  • we will refund only standard postage charges for items delivered outside the UK
  • this is not applicable to special order items

We will not refund the cost of delivery and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Gift Refunds

Please remember that normal returns criteria apply and that the refund will not include the cost of returning the item to us or service fees unless the return is due to an error on our part. We can only accept returns within the 7 day period mentioned. We cannot accept returns outside this period.

Gift Certificate Refunds

Gift Certificates cannot be exchanged for cash. Where a Gift Certificate was used to purchase a product, a store credit will be issued.

New Products we have launched at New Moon Ocult Shop
Live in person Tarot Readings at New Moon Ocult Shop
Start the New Moon Shopping Cart
Ordering Information from New Moon
New Moon Occult Shop Monthly Specials
Customer Services Department
Gift Certificates from New Moon Occult Shop
Search the New Moon Occult Shop Website
Who are the people behind New Moon Occult Shop
Books of Shadows and Spells, Herb Lore and more

PO Box 110
OX11 9YT

Tel: 01235 819 744
In'tl: 011 44 123 581 9744
Fax: 01235 812 367

Email Us

VAT # 642 1614 66
Company Registration Number
03272103 - New Moon
(Enterprises) Ltd.

All information copyright New Moon (Enterprises) Ltd unless otherwise noted. For cyberspace copyright info CLICK HERE
Disclaimer: All items in this on-line store and our printed catalog are sold as curios only and subject to Terms and Conditions HERE.
We can make no claims nor guarantee any medical, supernatural or magical qualities for any product.