Back to the index
Since 1996
New Moon Occult Shop

Table of Contents

Discounted stuff, damaged stuff, samples, discontinued items all on sale  from New Moon Ocult Shop Your Statutory Rights

Cooling-off Period

At New Moon (Enterprises) Ltd. we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item.

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for special order items and/or services where the service has been executed. We regret that we also cannot accept cancellations of contracts for the purchase of audio and herbal products where the item has been unsealed.

To cancel your purchase within the seven-working-day cooling-off period, please contact us for a returns authorization number giving the reason for the return as "contract cancellation". Please package the relevant item(s) securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is:

New Moon (Enterprises) Ltd. Cancellations Department
PO Box 110
OX11 9YT
United Kingdom

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we insist that you use a recorded-delivery service as we are in the worst (officially) postal district within the UK.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: the picking, cleansing and blessing service executed on all items)

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at:

Other Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at:

Click here to go back to the main ordering policy page.

New Products we have launched at New Moon Ocult Shop
Live in person Tarot Readings at New Moon Ocult Shop
Start the New Moon Shopping Cart
Ordering Information from New Moon
New Moon Occult Shop Monthly Specials
Customer Services Department
Gift Certificates from New Moon Occult Shop
Search the New Moon Occult Shop Website
Who are the people behind New Moon Occult Shop
Books of Shadows and Spells, Herb Lore and more

PO Box 110
OX11 9YT

Tel: 01235 819 744
In'tl: 011 44 123 581 9744
Fax: 01235 812 367

Email Us

VAT # 642 1614 66
Company Registration Number
03272103 - New Moon
(Enterprises) Ltd.

All information copyright New Moon (Enterprises) Ltd unless otherwise noted. For cyberspace copyright info CLICK HERE
Disclaimer: All items in this on-line store and our printed catalog are sold as curios only and subject to Terms and Conditions HERE.
We can make no claims nor guarantee any medical, supernatural or magical qualities for any product.